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Terms and conditions for the provision of services

These are the terms and conditions on which we provide services to you.

  • Please read these terms carefully before you submit your request for Services to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  • You can access these terms at any time at www.fit2fly.co.  We reserve the right to update these terms from time to time by posting the updated version on our website. We may do so because we change the nature of our products or Services, for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our terms then you shall immediately stop accessing and/or using the Service and our contract with you will terminate. If you carry on using our Services you will be deemed to have accepted the updated terms.
  • If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your request for Services. You are responsible for providing us with your most current e-mail address. If the last e-mail address that you have provided us is not valid, or for any reason we are unable to contact you in the manner described above, our dispatch of the e-mail or letter will nonetheless constitute effective delivery to you of our notice.
  • Your Order & Testing Kits
  • You promise that all information that you supply to us in connection with your order is accurate and not misleading. We take no responsibility for incorrect information on any forms, certificates or results notifications if that information has been supplied by you.
  • Fit2fly will not be liable for any loss or damage (including refunds) suffered by you due to:
  • Incorrect use of any kit or instructions; or
    • Factors outside Fit2fly’s control such as delays in the postal system, by couriers or by our partners.
  • If you are using our services in connection with international travel, it is your responsibility to keep up to date with the latest applicable travel, entry and other regulations.
  • Whilst Fit2fly may provide guidance on travel regulations and timescales; we do this on a goodwill basis and will not be held liable for any damages.
  • Where Fit2fly provides a guaranteed service level, Fit2fly will provide a full refund if Fit2fly does not meet its service level criteria. You will not be entitled to receipt of the service which you have been refunded for should you wish to receive a refund.
  • You understand and agree that certificates issue as part of your order and services are for your own personal use only and that you cannot transfer it to any other person.
  • Our services are not suitable for use by children under 5 years old. Children between the ages of 5 and 18 may use our services provided they are accompanied by a parent or legal guardian who can consent to treatment on the child’s behalf and provide ID (of the adult) and agree to make all associated payments.
  • We may have to suspend the Services available to you in the following circumstances:
  • to deal with technical problems or make technical changes;
    • to update the Services to reflect changes in relevant laws and regulatory requirements;
  • We make reasonable efforts to ensure that the content on our site is complete, accurate, and up-to-date. We do not, however, make any representation, warranties or guarantees (whether expressed or implied) that the content on our site constitutes advice on which you should rely. We recommend you to take professional or specialist advice before taking any action relating to the planning or delivery of your test result or certificate.
  •  Delivery and Administration of Test Kits
  •  Delivery is only to the postcodes/areas or other locations mentioned on our site and is otherwise subject to any restrictions we have explained.
  • We aim to send you the test kit so that it arrives during the time slot we have specified. We are not responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions. 
  • It is your responsibility to ensure that you and the other people for whom you book tests are all present at your specified location during the time slot and in a position to promptly receive the tests. The courier is entitled to leave without the delivering of the kits if within 15 minutes of the courier’s arrival.
  • It is your responsibility to follow carefully any written instructions which we provide to you with your kit.  We take no responsibility for any test failure due to incorrect or insufficient sample.
  • Before you start, read all the instructions in this leaflet, and make sure you fully understand how the test should be done. Do not unpack the test kit until you are ready to take the test.
  • Before starting, wash your hands thoroughly, for at least 20 seconds, using hand wash & warm water, or use hand sanitiser
  • Test Results
  • We will take reasonable steps to email you your certificates when available and within the agreed timescale as set out on our website.  It is your responsibility to contact us promptly if you have not received notification of your results within the expected period. We take no responsibility for early or late test results other than as set out in the Refunds and Cancellations section below.
  • You acknowledge that, as with any medical test, 100% accuracy of our tests cannot be guaranteed. For example, there is always a risk of either a “false positive” or a “false negative” test result. Also, there is a risk that the test will not cover a new Covid-19 variant. Accordingly, we are not legally responsible for incorrect test results and you rely on the test results at your own risk.
  • We do not take any responsibility or offer any refunds for inconclusive or void test results, including void results due to failure of the test kit that we provide.  We may in our discretion offer replacement tests in these cases.
  • You acknowledge that in the event that your Covid-19 test has a positive result you should immediately follow your local Health authority advice on self-isolation. It is your responsibility to be aware of these rules and to comply. You are also responsible to let the people you have been in contact with within the 5 days preceding your test, know that you have tested positive and that they should also follow local guidelines of self-isolation.
  • You understand that your Covid-19 test is to be used for screening purposes only as a convenient and confidential way of getting tested quickly for a Covid-19 infection. The results are not intended to replace medical advice, nor should they be used as a full diagnosis, or to prescribe medication without consulting an appropriate medical professional. 
  • Tests for Travel
  • It is your sole responsibility to determine what Covid-19 test you need for your travel destination, and when you need to take your test. Any information we may provide on this regard to you over the phone, in writing or on our website is purely advisory and we take no responsibility for the accuracy or completeness of such information.
  • You acknowledge that you have made your own independent decision to travel during the Covid-19 pandemic and you are taking the risk that your travel plans may become delayed, cancelled or disrupted if you are not able to produce Covid-19 test results in a timely manner, or in the form required by your destination country. You are strongly advised to take out travel insurance to cover such risk.
  • Subject to our Refunds and Cancellations policy below, we accept no responsibility or liability for any costs arising from any delay, disruption or cancellation of your travel plans directly or indirectly caused by the requirement to produce a negative Covid-19 test result or travel certificate, even if that delay was caused by us, our delivery service or any laboratory we may subcontract for testing. 

  • Refunds and Cancellations
  • You may cancel your order by contacting us by email: help@fit2fly.co  We offer a full refund if your order is cancelled before courier booking has been confirmed.
  • Where Fit2fly provides a guaranteed service level, Fit2fly will provide a full refund if Fit2fly does not meet its service level criteria. You will not be entitled to receipt of the service which you have been refunded for should you wish to receive a refund
  • If we have to contact you we may do so by telephone or by writing to you at an address (electronic or postal) that you have provided to us. Where you have given us permission to do so, we may communicate through an app or using social media or (when you are in one of our affiliated premises) a clinical station that you are using.
  • Price & payment
  • Where to find the price for the services. The price of the services will be the price indicated on the order pages on our website if you made your booking online, or the price quoted at the payment page . Unless otherwise clearly agreed, the prices we quote are for services alone. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 10.5. for what happens if we discover an error in the price of the services you book.
  • How you must pay. We accept payment by credit or debit card. Fit2Fly uses Paypal as a payment processor. Their terms and conditions can be found at https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full. Your payment details will only be transferred to and processed by Paypal on their secure system in order to process your payment for our services. We may change our payment processes and if we do so will notify you during the payment process.
  • If there is a problem with the services
  • How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can write to us at help@fit2fly.co
  • Our responsibility for loss or damage suffered by you
  • Unless the law requires otherwise, we will not be liable to you for any amount higher than the amount that you (or if you are under 18 your guardian) actually paid us for the services giving rise to the liability. If we fail to comply with these terms, we are responsible only for foreseeable loss or damage that you suffer as a result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any other loss or damage. Loss or damage is foreseeable only if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen. We will not be liable for any loss or damage caused by you not following the instructions for using our services or breaching any agreement you have with us.
  • We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • Third parties. We will not be liable for any loss or damage suffered by you, any third party or any property arising out of or in connection with the acts or omissions of any third party, including in circumstances where you were referred to such third party by us or where such third party was recommended to you by us.
  • How we may use your personal information
  • How we will use your personal information. We will use the personal information you provide to us:
  • to provide the services to you; and to process your payment for the services.
  • We may also with your agreement use certain of the personal information you provide to us to market to you. By using our services you agree that we may use your data relating to you on an anonymous aggregated basis.
  • Where you provide us with special types of personal information, including information relating to your health we will only process such information in so far as it is necessary in order to provide you with health care or treatment or to comply with the law. We will not process this information for any other purpose, including providing it to your personal clinician, without your express consent.
  • We will only give your personal information to third parties if it is necessary to complete the service you have requested from us, with your consent or where the law either requires or allows us to do so.
  • We will only retain your personal information for as long as is necessary to provide the services to you.
  • For more information on how we may process your personal data, please refer to our privacy and data protection policy on www.fit2fly.co. Please note, the privacy policy supersedes these terms and conditions if there is conflict.
  • Other important terms
  • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
  • We shall have no liability to you under these terms if we are prevented from or delayed in performing obligations under these terms by events beyond our reasonable control.
  • We may update or change our terms from time to time. The terms that will apply are those in force at the time that services are provided to you. It is your responsibility to check that the terms in place at the time that services are provided to you are acceptable to you.
  • You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  • These terms constitute the whole agreement between you and us in relation to Services we agree to provide you and supersedes any previous agreement between you and us. You acknowledge and agree that in entering into these terms you do not rely on any promise, representation or understanding which is not expressly set out in these terms.
  • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings. These terms and any dispute or claim arising out of or in connection with them or their subject matter or the formation of any agreement between us (including non-contractual disputes or claims) shall be governed by and construed in accordance – with the laws of England. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with our dealing with one another (including non-contractual disputes or claims).